nPower’s Customer Service Crisis

nPower has once again powered to the bottom of customer service rankings for the Big 6 Energy Suppliers. That’s the latest finding from Which? In figures released for the domestic energy market, some 1.7m customers complained to their energy supplier between January and March this year with 26% of those, over 450,000, complaining to nPower. […]

Positive Economic News for the UK

Another week, another batch of positive economic news from across the spectrum. 2014 sure is different from recent years. Employment on the rise, manufacturing buoyant, interest rates on hold for another month and organisations tripping over each other to provide positive outlooks all round. The Office of National Statistics (ONS) has reported that in the […]

New Flexible Working Rights to Hit SME

The latest peril for small companies June 30th marks a watershed moment for Britain’s SMEs. That is the date that employers will be subject to new legislation enshrining employees’ rights for flexible working arrangements. Until June 30th, the existing legislation limits rights to request flexible working are limited to those employees who have served at […]

Energy UK Defend Slowness to Pass on Price Drops

Despite the much-heralded recent drop in spot prices all is not quite as simple as Ofgem would have you believe. That is according to Energy UK, the trade body for the major energy suppliers including the Big 6, the target of Ofgem’s ire. Energy UK have stymied Ofgem’s offensive by countering their claims of failing […]

Russia Cuts Gas Supplies to Ukraine

And so it has happened, after the threats and shadow boxing, Russia have acted on their word and shut off the flow of gas to Ukraine. Against a military backdrop and allegations of funding of opponents of fracking, it’s a busy time for the former soviet oil and gas industries. Clearly what the Kremlin see […]

Iraq, The Energy Battleground

Iraq, a physical and spiritual battleground and now a commercial one. That is the reality as the threat from ISIS grows, in an environment where the Ukraine/Russia gas war is beginning to bubble over the last thing the global energy markets needs is another crisis in a crucial energy-producing nation. Whilst the human toll will […]

Ofgem Refers Energy Market For Competition Investigation

In a move that will surprise nobody but which will delight many, Ofgem have today formally referred the UK energy market for a full competition investigation. Following on from their proposal in March and the subsequent consultation Ofgem have asked the Competitions and Markets Authority to investigate the market. Announcing the final decision, Dermot Nolan, […]

Working from Home

…the new staying in, 14% of us do it A study by the Office for National Statistics has revealed that between January and March 2014, of 30.2m people in work 4.2m or 14% actively work from home. This represents the highest rate since 1998 when records began. Of these the ONS found 1.5m were full […]

Renewable Energy Cheaper In Our Lifetime

IRENA forecasts renewable energy cheaper than fossil fuel by 2030 Cocking a snook to Energy UK Chief Executive Angela Knight’s claim that: “[The UK] have an opportunity in the energy industry to get fact based, logic based, properly costed and sensible EU policy-making and to encourage a move away from an emotion driven and expensive agenda,” IRENA, […]