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Energy UK’s stated aim
“To provide a source of expert advice on industry matters and work to enhance the industry’s reputation with customers and with the communities it serves”
Energy UK’s approach
- Producing responses to consultations from Ofgem, DECC and other parties, these can cover anything from supplier payment terms through water abstraction management to electricity theft;
- Issuing discussion papers and letters to respond to issues in the media and market;
- Providing evidential submissions on behalf of their members to formal industry inquiries;
- Producing factsheets and guides for customers to understand anything from power station closures through meter reading advice to scam warnings;
- Producing self imposed and self regulated codes of practice and policies for their supplier members including voluntary back billing standards and accurate billing commitments;
- Representing UK energy policy and its members on the European and international stage;
- Contributing to third party reports on the state of the energy market;
- Undertaking statistical analysis including publication of monthly switching rates
Energy UK’s Website
The Energy UK website provides a series of rudimentary ‘fact sheets’ and pages to help customers understand a little more about the energy market. These pages include:- How to switch energy supplier
- Ways to pay your bill
- Help with your energy bills
- How to make a complaint
- Saving money on energy bills
Did you know?
- The first Chief Executive of Energy UK, Duncan Sedgwick, Duncan was also a non executive director at Business Juice
- Energy UK’s Former Chief Executive Angela Knight sat on the No. 10 Downing Street SME Energy Working Group.