Ofgem are investigating whether British Gas has complied with the requirements of conditions 7A, 14, 14A and 21B of its gas and electricity supply licences, which contain safeguards relating to supply to micro business consumers. There have been concerns over wrongful blocking of business customer transfers and billing issues after British Gas experienced a host […]
Centrica job cuts as profits plummet
British Gas Business profits in the first half of 2015 have plummeted by 95% to just £3 million from £61 million last year after a new billing system caused billing issues, raising costs and hitting customer service levels. Centrica said the delay to issuing customer bills resulted in an increased bad debt charge and additional […]
Huge increase in Big Six customer complaints
Nearly all of the big six energy companies have suffered from a 50% rise in complaints this year. With the exception of EDF who managed to lower their number of complaints, the rest of the big suppliers received average complaints of 271.3 per 100,000 customers between January and March this year. Citizens Advice’s chief executive […]
Complaints about energy suppliers rocket
Energy complaints to the Ombudsman Services have more than doubled since last year. It said the rise in complaints “follows a turbulent year for the energy industry, with mounting consumer dissatisfaction, market investigations and Ofgem imposed sanctions.” Not good news for the supplier’s reputations but worse still, it’s hitting their pockets with average compensation sitting […]